Refund policy

MIDNIGHTLY

Your satisfaction is our priority. Always.

We want you to love your Midnightly experience. If something isn't right, reach out within 30 days of delivery — our team will make it right quickly, at no cost to you.

Return Window

You have 30 days from the date of delivery to reach out to us about your order.

How It Works

Contact us at ritual@midnightly.store with your order number and the reason for your request. A photo helps us resolve things faster, especially for defective or incorrect items. From there, we'll work with you directly on the best resolution — whether that's a refund or a replacement.

Defective Or Incorrect Items

We take quality seriously. If your item arrives defective, damaged, or incorrect, contact us with a photo right away. We'll send a replacement or issue a full refund — fast, and hassle-free.

Exchanges

Want something different? Just reach out and we'll take care of it — refund your original purchase so you can place a new order for what you'd prefer.

Non-Returnable Items

  • Sale items and gift cards

Refunds

Once your request is approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at ritual@midnightly.store

Contact Us

For any questions regarding your order we are here to help.

MIDNIGHTLY
ritual@midnightly.store

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